Customer Assistant

Full Time
Posted Today
Job description

Work Pattern:

week 1:

07:00 - 11:00
17:00-21:00
16:00- 20:00
17:00-21:00
08:00- 12:00

week 2:


08:00 -12:00
17:00- 21:00
07:00 -11:00
16:00- 20:00
17:00-21:00

Key Accountabilities

Best in town execution 80% of time spent

  • Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often

  • Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks

  • Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H

  • Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines

  • Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints

  • Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers

Develop brilliant people 20% of time spent

  • Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas

  • Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation

  • Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager

Academy Visual Merchandisers

  • With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard

  • Consistently deliver upper quartile Best in Town standards & VM execution

  • 100% execution of new initiatives

Key Relationships and Stakeholders

  • Customers
  • Colleagues

  • Store Leadership

  • Wider Visual Teams

  • Regional Manager

  • Visual Lead

  • Visual Support

  • Store and Regional BIG

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